Business Process Outsourcing
Unlocking Efficiency, Driving Growth

Today, businesses of all sizes—small, medium, and large—benefit from offshore and onshore business process outsourcing. These advantages include business growth, cost reduction, increased workforce availability, and the ability to offer 24/7 superior client support.

We offer offshore and onshore services across various industry sectors, designed to help our clients enhance their operations through valuable insights. As a certified global business process outsourcing provider, we help businesses succeed by complementing their strengths.

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A leader in Business Process Outsourcing

We are committed to delivering top-notch service for your clients while leveraging our market expertise to position your business ahead of the competition. Our promise includes reducing labor costs, enhancing profits, and freeing up funds to support your business expansion.

Our Service Offering

We proactively engage our customers in every channel of their choice with the following service offerings

Call Center Services

Boost sales and enhance customer experience with our inbound and outbound client support service. We leverage the capabilities of Interactive Voice Response (IVR) Systems, Customer Relationship Management (CRM) Software, Automatic Call Distribution (ACD) Systems, Call Monitoring and Recording Software, Knowledge Management Systems technology to drive efficient management and routing of customer inquiries, resulting in swift response times and elevated levels of customer satisfaction.

Our Inbound Support
  • Answering service
  • Order Taking Services
  • Technical Support
Our Outbound Support
  • Telemarketing
  • Campaigns and Survey Services
  • Appointment Setting Services

Data Entry Services

Our comprehensive data entry services, tailored to meet your needs, encompass both online and offline formats. We take pride in our team of highly skilled professionals, renowned for their exceptional accuracy and efficiency. We offer excellent data management tasks such as:

  • Data Entry
  • Data Cleansing

Our Omnichannel Contact Centre Services

Phone Support

We specialize in delivering unparalleled phone support services tailored to meet your business needs. Our dedicated team of professionals is committed to providing swift and effective resolutions, ensuring every customer interaction is a positive one.

Chat Support

We deliver robust chat support for your website visitors, swiftly responding to inquiries with personalized assistance. Our Brand Specialists adeptly manage multiple customer interactions simultaneously, optimizing cost-efficiency while maintaining top-notch customer service quality.

Social Media Support

We provide exceptional social media management support across all platforms, fostering positive customer experiences that enhance long-term retention. Our focus is on presenting your brand positively and handling customer issues with professionalism and care.

Email Support

We deliver effective and efficient email support services tailored to your customer needs. Our team meets your performance standards, including response times, branding guidelines, escalation protocols, and more.

IT HELPDESK

We provide straightforward, cost-effective solutions with advanced technical support, allowing our clients to free up their internal staff to focus on high-priority, value-added tasks.

Why Firms Choose
INterra Networks?

Why Firms Choose INterra Networks?

  • Competitive Pricing: Reduce overhead, streamline operations, and enhance your profitability.
  • Versatile, Skilled Team:Our team is a blend of highly skilled professionals from diverse backgrounds, capable of meeting a wide array of project requirements with precision and expertise.
  • High English Fluency: Nigeria's impressive ranking in the EF English Proficiency Index (third in Africa and 27th globally) positions us as an ideal outsourcing destination.
  • Vendor-Neutrality: Embrace flexibility with Interra Business Process Outsourcing. Our adaptable approach allows us to align seamlessly with your unique business processes, irrespective of vendor affiliations, ensuring a tailored solution for your needs.
  • Industry-Leading Practices: We uphold the highest standards of service delivery, risk management, and cost control, ensuring optimal outcomes for our clients.
  • Comprehensive BPO Facilities: Benefit from our state-of-the-art primary and secondary BPO facilities, equipped with cutting-edge technology to support your business needs effectively.
Outsourcing Case Studies
Real-World Success Stories of Effective Outsourcing Solutions
E-commerce Outsourcing For BrockBeauty

Inbound and Outbound Teleservice Omnichannel E-commerce Client Support
An e-commerce company needed a scalable solution to help with the demands of a growing business.
Visa Processing-Related Services Case Study

Outsource Inbound Omnichannel Customer Support
Interra Networks helped the Department of State -Global Support Services Program in providing global visa processing-related services through phone, email, and web chat channels.
Ready to optimize your business operations and focus on what matters most?
Contact Us